Secure Platform from Front to Back
We're an ISO 27001 compliant organization and we're proud of the way we handle security. Backed by Microsoft's highly secure Azure environment, you can be confident your data is protected in ActiveNav Cloud. You can learn more by downloading our Data Processing Addendum or our CAIQ Lite questionnaire here. You can also browse our assessment directly below.
Application & Interface Security
Yes. Development of the ActiveNav Cloud product uses Veracode Static Analysis (SAST) for source code analysis and Veracode Software Composition Analysis (SCA) for third party component analysis. Veracode Pipeline Scans ensure that security issues are addressed prior to code being deployed to production.
Original ID: AIS-01.2
Application Security
Yes. All ActiveNav Cloud code is peer reviewed by experienced engineers, with concerns being addressed before deployment. Veracode Pipeline Scans (static analysis) are used as a gate to deployment. We perform Threat Modelling as part of our development cycle. Veracode DAST is run weekly on the deployed production system.
Original ID: AIS-01.5
Application Security
Yes. We provide full details of this via our customer agreement and privacy policy
Original ID: AIS-02.1
Customer Access Requirements
Yes. ActiveNav Cloud's APIs validate data inputs and sanitise API outputs. This is validated through extensive automated API and UI testing, combined with peer-review of all code changes, weekly DAST scans, and regular penetration tests. All data stores are backed-up using built-in Azure backup services.
Original ID: AIS-03.1
Data Integrity
Audit Assurance & Compliance
Yes. ActiveNav maintains ISO 27001 certification. External audits are conducted annually by certified ISO 27001 auditors. Internal auditors follow a planned program at quarterly intervals overseen by our information security management team. Audit reports can be made available on a case-by-case basis.
Original ID: AAC-02.1
Independent Audits
Yes. ActiveNav Cloud is subject to regular Manual Penetration Tests via Veracode’s Penetration Testing as a Service (PTaaS). This consists of a full annual test with quarterly checkpoint update tests. Penetration test reports can be made available on a case-by-case basis.
ActiveNav Cloud is built on top of various Azure services. Details of cloud security testing and certifications held by Azure are available here: https://azure.microsoft.com/en-gb/explore/trusted-cloud/compliance/
Original ID: AAC-02.2
Independent Audits
Yes. ActiveNav Cloud is subject to regular Manual Penetration Tests via Veracode’s Penetration Testing as a Service (PTaaS). This consists of a full annual test with quarterly checkpoint update tests. Penetration test reports can be made available on a case-by-case basis.
ActiveNav Cloud is built on top of various Azure services. Details of cloud security testing and certifications held by Azure are available here: https://azure.microsoft.com/en-gb/explore/trusted-cloud/compliance/
Original ID: AAC-02.3
Independent Audits
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, adherence to relevant regulatory requirements and compliance is reviewed annually.
Original ID: AAC-03.1
Information System Regulatory Mapping
Business Continuity Management & Operational Resilience
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, all plans and policies are reviewed annually and tested as required.
Original ID: BCR-02.1
Business Continuity Testing
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, all plans and policies are made available to all ActiveNav staff.
Original ID: BCR-10.1
Policy
No. ActiveNav Cloud does not support setting of retention policies per-Tenant.
Original ID: BCR-11.1
Retention Policy
Yes. All data stores used by ActiveNav Cloud are backed-up using built-in Azure backup services.
Original ID: BCR-11.3
Retention Policy
Yes. Backup and redundancy mechanisms used by the ActiveNav Cloud product are tested when introduced. The ActiveNav Cloud team are currently working on building a regular test plan for these.
Original ID: BCR-11.7
Retention Policy
Change Control & Configuration Management
Yes. ActiveNav Cloud infrastructure is monitored by Microsoft Defender for Cloud (https://www.microsoft.com/en-ie/security/business/cloud-security/microsoft-defender-cloud).
Original ID: CCC-04.1
Unauthorized Software Installations
Yes. All communication between the end-user’s browser and the ActiveNav Cloud service backend are routed through Azure Front Door, which enforces a minimum of TLS 1.2 and use of the following suite of secure ciphers:
• TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
• TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
• TLS_DHE_RSA_WITH_AES_256_GCM_SHA384
• TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
Original ID: DSI-03.1
E-commerce Transactions
Yes. All communication between backend services uses a minimum of TLS 1.2, with keys and ciphers managed by the Azure platform.
Original ID: DSI-03.2
E-commerce Transactions
Yes. ActiveNav Cloud's development and production systems are managed in separate Azure subscriptions, with separate access controls. As a matter of policy, we do not use or replicate production data into the non-production environments.
Original ID: DSI-05.1
Nonproduction Data
Yes. Management of the secure deletion of data and decommissioning of storage and compute resources is handled via the Microsoft Azure platform. All customer data is deleted as part of tenant deletion end of the account subscription lifecycle.
Original ID: DSI-07.1
Secure Disposal
Yes. Customers can terminate their subscription to ActiveNav Cloud according to the terms set out in the Service Subscription Agreement. All customer data is deleted as part of tenant deletion end of the subscription lifecycle.
Original ID: DSI-07.2
Secure Disposal
Datacenter Security
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, we maintain a database of all critical company assets, including their location and owner.
Original ID: DCS-01.2
Asset Management
Yes. ActiveNav does not maintain physical hosting infrastructure. All infrastructure involved in hosting the ActiveNav Cloud product is provided by Microsoft Azure. https://azure.microsoft.com/en-gb/explore/trusted-cloud/compliance/
Original ID: DCS-02.1
Controlled Access Points
Yes. ActiveNav does not maintain physical hosting infrastructure. All infrastructure involved in hosting the ActiveNav Cloud product is provided by Microsoft Azure. https://azure.microsoft.com/en-gb/explore/trusted-cloud/compliance/
Original ID: DCS-09.1
User Access
Encryption & Key Management
Yes. Any customer-provided credentials are securely stored in a per-Tenant Azure Key Vault.
As search terms provided to the Target Search module may contain sensitive information, these are double encrypted, by using Azure Storage Client-Side Encryption, using a Tenant-specific key stored in the per-Tenant Key Vault, in addition to the standard Transparent Data Encryption.
Original ID: EKM-02.1
Key Generation
Yes. The service uses Microsoft Azure Storage Accounts with Transparent Data Encryption enabled and Azure Disk Encryption for any Virtual Machine disks. Azure SQL Transparent Data Encryption technology is used to protect all data in SQL databases, and the Azure platform ensures that the same level of encryption is used for all backups.
All key management is handled via the Microsoft Azure platform, with keys stored in Azure Key Vaults. All data at rest is secured using 256-bit AES encryption.
Original ID: EKM-03.1
Encryption
Governance and Risk Management
Yes. All such infrastructure involved in hosting the ActiveNav Cloud product is provided by Microsoft Azure. All of the infrastructure provisioning and configuration is automated via Azure Pipelines and ARM Templates, which are maintained as source code (Infrastructure as Code), undergoing review and approval for any changes.
Original ID: GRM-01.1
Baseline Requirements
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, all plans and policies are made available to all ActiveNav staff.
Original ID: GRM-06.1
Policy
Yes. Confidentiality agreements and/or NDAs are maintained for all staff. Any violations of information security policies or procedures would be considered as misconduct under their employment contracts, to be managed via internal disciplinary procedures.
Original ID: GRM-07.1
Policy Enforcement
Yes. All changes to information security and/or privacy policies that have a material impact on ActiveNav's customers are notified to the customers in advance via the Customer Success Team.
Original ID: GRM-09.1
Policy Reviews
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, all plans and policies are reviewed and audited annually.
Original ID: GRM-09.2
Policy Reviews
Human Resources
Yes. It is standard ActiveNav policy to require the return of company owned assets on termination of contracts of employment or other relationships.
Original ID: HRS-01.1
Asset Returns
Yes. Pursuant to local laws, regulations, ethics, and contractual constraints, all employees are subject to 10-year background checks, inclusive of federal, state, municipality criminal checks, sexual predator lists, SSN verification, education search, employment verifications, global watchlist search, and professional licenses verification. Confidentiality agreements and/or NDAs are maintained for all staff.
Original ID: HRS-02.1
Background Screening
Yes. Confidentiality agreements and/or NDAs are maintained for all ActiveNav staff. Any violations of information security policies or procedures would be considered as misconduct under their employment contracts, to be managed via internal disciplinary procedures.
Original ID: HRS-03.1
Employment Agreements
Yes. ActiveNav's information security policies and staff handbooks include clear procedures for dealing with changes to, or termination of, contracts of employment for ActiveNav staff.
Original ID: HRS-04.1
Employment Termination
Yes. All ActiveNav staff new staff undertake information security awareness training. All staff are required to repeat this training annually.
Original ID: HRS-09.5
Training / Awareness
Identity & Access Management
Yes. Access to all aspects of the service environment is controlled by ActiveNav's AzureAD and Azure RBAC. The ActiveNav Cloud DevOps team use Microsoft Defender for Cloud and SQL including Advanced Threat Protection to automatically monitor, detect and alert suspicious activities and unusual access patterns. The Microsoft Azure platform maintains an auditable activity log for management operations against all deployed resources.
Original ID: IAM-01.1
Audit Tools Access
Yes. The ActiveNav Cloud DevOps team use Microsoft Defender for Cloud and SQL including Advanced Threat Protection to automatically monitor, detect and alert suspicious activities and unusual access patterns. he Microsoft Azure platform maintains an auditable activity log for management operations against all deployed resources.
Original ID: IAM-01.2
Audit Tools Access
Yes. Access to all aspects of the service environment is controlled by ActiveNav's AzureAD and Azure RBAC. Any role or temporary access granted for a specific activity is removed at completion of that activity.
Original ID: IAM-02.1
User Access Policy
Yes. Access to all aspects ActiveNav's IT environment is controlled by ActiveNav's AzureAD and Azure RBAC. Role assignment is regularly reviewed by engineering and security management.
Original ID: IAM-04.1
Policies and Procedures
Yes. Access to all aspects of the environment used to develop and host ActiveNav Cloud are controlled by ActiveNav's AzureAD and Azure RBAC. Role assignment is regularly reviewed by engineering and security management.
Original ID: IAM-06.1
Source Code Access Restriction
Yes. Access to all aspects of the environment used to develop and host ActiveNav Cloud are controlled by ActiveNav's AzureAD and Azure RBAC. Role assignment is regularly reviewed by engineering and security management.
Original ID: IAM-06.2
Source Code Access Restriction
Yes. Any customer-provided credentials are securely stored in a per-Tenant Azure Key Vault, which can be used only by a securely logged-in customer account. We do not grant other access to customer credentials.
Original ID: IAM-08.1
User Access Restriction / Authorization
Yes. ActiveNav maintains ISO 27001 certification. As part of the ISO 27001 framework, all security roles in the business are reviewed and audited annually.
Original ID: IAM-10.1
User Access Reviews
Yes. ActiveNav's information security policies and staff handbooks include clear procedures for dealing with changes to, or termination of, contracts of employment for ActiveNav staff, and other business relationships. This includes revocation of access to ActiveNav systems and assets.
Original ID: IAM-11.1
User Access Revocation
Infrastructure & Virtualization Security
Yes. Microsoft Defender for Cloud and SQL including Advanced Threat Protection is used to automatically monitor, detect and alert suspicious activities and unusual access patterns.
Original ID: IVS-01.1
Audit Logging / Intrusion Detection
Yes. Access to all aspects of the service environment is controlled by ActiveNav's AzureAD and Azure RBAC. Role assignment is regularly reviewed by engineering and security management.
Original ID: IVS-01.2
Audit Logging / Intrusion Detection
Yes. Microsoft Defender for Cloud and SQL including Advanced Threat Protection is used to automatically monitor, detect and alert suspicious activities and unusual access patterns.
Original ID: IVS-01.5
Audit Logging / Intrusion Detection
Yes. Time synchronization of our Azure infrastructure is handled by the Azure cloud services.
Original ID: IVS-03.1
Clock Synchronization
Yes. Where we have a small number of VMs in our hosting infrastructure, their operating systems only enable the minimum services required for their specific purpose, have Endpoint Protection installed, and are hardened according to recommendations from Microsoft Defender for Cloud.
Original ID: IVS-07.1
OS Hardening and Base Controls
Not Applicable. This is not applicable to the nature & purpose of the ActiveNav Cloud product.
Original ID: IVS-08.1
Production / Non-Production Environments
Yes. Production and non-production
Original ID: IVS-08.3
Production / Non-Production Environments
Yes. The ActiveNav Cloud product makes use of Azure Front Door to provide WAF and reverse proxy capabilities to segregate the backend from the open Internet. All backend services make use of Network Security groups to restrict access to only those services that require it.
Original ID: IVS-09.1
Segmentation
Yes. All infrastructure involved in hosting the ActiveNav Cloud product is provided by Microsoft Azure, and hence ActiveNav staff do not have direct access to hypervisor management functions. Access to all other aspects of the environment used to develop and host ActiveNav Cloud are controlled by ActiveNav's AzureAD and Azure RBAC. Role assignment is regularly reviewed by engineering and security management.
Original ID: IVS-11.1
VMM Security - Hypervisor Hardening
Not Applicable. No part of the ActiveNav Cloud product makes use of wireless networks. All operational or administrative access requires two factor authentication over securely encrypted HTTPS connections.
Original ID: IVS-12.1
Wireless Security
Not Applicable. No part of the ActiveNav Cloud product makes use of wireless networks. All operational or administrative access requires two factor authentication over securely encrypted HTTPS connections.
Original ID: IVS-12.2
Wireless Security
Not Applicable. No part of the ActiveNav Cloud product makes use of wireless networks. All operational or administrative access requires two factor authentication over securely encrypted HTTPS connections.
Original ID: IVS-12.3
Wireless Security
Interoperability & Portability
Not Applicable. ActiveNav Cloud does not currently offer API access to customers
Original ID: IPY-01.1
APIs
Mobile Security
Not Applicable. ActiveNav does not provide mobile devices or produce mobile applications.
Original ID: MOS-03.1
Approved Applications
Security Incident Management, E-Discovery, & Cloud Forensics
Yes. The ActiveNav Global Information Security Manual details the full Information Security Incident Response Process.
Original ID: SEF-02.1
Incident Management
Yes. The ActiveNav Information Security Team serves as the primary contract for security incident response, as well as provide overall direction for incident prevention, identification, investigation and resolution. Our CTO/CISO defines roles and responsibilities for the IST and the IST must comply with the policies in place about detecting events and timely corrective actions. These are defined by the incident type such as validating that an incident has occurred, communicating with the broader IST and notification with relevant parties, preserving evidence, documenting an incident itself and related response activities, containing the incident, eradicating the incident, escalating the incident if necessary and conducting a retrospective after eradication for lessons learned.
Original ID: SEF-02.4
Incident Management
Yes. The ActiveNav Global Information Security Manual, available to all staff, details the full Information Security Incident Response Process. All staff are trained on the content of the ISM.
Original ID: SEF-03.1
Incident Reporting
Yes. The ActiveNav Global Information Security Manual, available to all staff, details the full Information Security Incident Response Process. All staff are trained on the content of the ISM.
Original ID: SEF-03.2
Incident Reporting
Yes. Any legally enforceable data production event is handled formally through ActiveNav's global incident response process which manages, among other things, collection, separation, verification, integrity and chain of custody.
Original ID: SEF-04.4
Incident Response Legal Preparation
Supply Chain Management, Transparency, and Accountability
Yes. ActiveNav informs all customers of relevant security incidents via our Support Team, using our ZenDesk-based support portal.
Original ID: STA-02.1
Incident Reporting
Yes. The ActiveNav Cloud DevOps team use Azure Monitor and Azure Application Insights and other reporting tools to collect and monitor usage and capacity of the cloud infrastructure and application services.
Original ID: STA-03.1
Network / Infrastructure Services
Yes. ActiveNav performs information security reviews for all third party suppliers during contract negotiation and onboarding. All such third-party agreements are required to include provisions for security and protection of information and assets.
Original ID: STA-05.4
Third Party Agreements
No. The ActiveNav Cloud product is multi-tenant in nature with disaster recovery implemented for the complete cloud instance. We have robust systems in place, using services provided by the Microsoft Azure hosting platform, to backup and restore all critical customer data in the event of failure or data loss. Recovery of specific tenants in isolation is not supported.
Original ID: STA-05.5
Third Party Agreements
No. ActiveNav doesn't currently offer live reporting against SLAs. However, we do inform all customers of service disruptions or any other impacts to service via our Support Team.
Original ID: STA-07.4
Supply Chain Metrics
No. ActiveNav performs information security reviews for all third party suppliers during contract negotiation and onboarding. Further reviews are triggered if there is a material change to the service or its terms of business.
Original ID: STA-09.1
Third Party Audits
Threat and Vulnerability Management
Yes. All infrastructure involved in hosting the ActiveNav Cloud product is provided by Microsoft Azure, who are responsible for anti-malware provision on the servers underlying the PaaS services we use. Where we have a small number of VMs in this infrastructure, these have Endpoint Protection installed, as recommended by Microsoft Defender for Cloud. All laptops used by ActiveNav staff have Bitdefender Endpoint Security installed.
Original ID: TVM-01.1
Antivirus / Malicious Software
Yes. Where we have a small number of VMs in our hosting infrastructure, these have Microsoft's Update Management tooling installed, as recommended by Microsoft Defender for Cloud. All laptops used by ActiveNav staff have automatic update managed via Group Policy.
Original ID: TVM-02.5
Vulnerability / Patch Management
Not Applicable. ActiveNav does not provide mobile devices or produce mobile applications.
Original ID: TVM-03.1
Mobile Code