Support Center
For the best possible service, our Support Center allows you to create and track support tickets, review Knowledge Base articles and access product and documentation downloads. New customers and partners can register there to gain access.
This is for existing clients only. Prospective clients should register at www.activenavigation.com/solutions to gain access to our solution datasheets.
Product Documentation
Our documentation contains a great deal of information about how to install, administer and use our applications. Whilst we do enjoy talking you through problems, we like it even more when you call us having taken the time to check our documentation and Knowledge Base beforehand.
Direct by Phone
If you’re still stuck, your problem is urgent and all of our other support resources have failed to resolve your problem, please contact support by phone on:
UK: 0845-180-0333
US: 1-888-75-ACTIVENAV (1-888-752-2848)
Remember, we will be able to provide faster, better quality support if you have already provided logs by e-mail and have taken time to note the following before calling:
- The version of our software you are using.
- The details of any error messages you may have seen as well as extracts from relevant log files and application event logs.
- A description of what you were trying to achieve when you had the problem.